SmileRecall™ —
Never Lose a Patient Again
Automate patient recall campaigns and keep your appointment book full.
SmileRecall™ automatically identifies patients due for check-ups, hygiene appointments, or follow-up treatments — and reaches out with personalized reminders via SMS, email, or voice calls. Turn dormant patients into scheduled appointments and maximize your clinic's revenue without lifting a finger.
What It Does?
SmileRecall™ works behind the scenes to identify patients who are overdue for appointments, then automatically sends personalized reminders through their preferred channel. Whether it's a 6-month check-up, hygiene cleaning, or treatment follow-up, SmileRecall™ ensures no patient falls through the cracks — keeping your schedule full and your revenue growing.
Key Capabilities
AI-Driven Patient Analysis
Know exactly who to contact — instantly
- Integrates with major PMS systems (Dentrix, Eaglesoft, Open Dental, Cave Practice, Exact and more)
- Identifies overdue patients, pending treatments, and unscheduled follow-ups
- Categorises by urgency, last visit date, and treatment type
- Surfaces due dates and documentation data before contact
SmileRecall™ analyzes your database the way a human would — only faster and without errors.
Automated Communication & Booking
Reach out automatically — with a human touch
- Sends personalised recall messages via SMS, email, or phone
- Multi-step drip campaigns with automated appointment timing
- Smart booking link pulls patients to select their own appointment time
- Two-way conversations, update directly in SmileOS
No more manual calls or tedious lists — SmileRecall™ does the work your team doesn't have to.
Customisable Campaign Logic
Tailor how your recall system behaves
- Set recall intervals (6, or 12 months) per treatment type
- Choose message tone and timing
- Customise recall reminders, or follow-up cadences
- Track who booked, who replied, and who still needs attention
Your recall strategy — automated and perfectly aligned with your clinic's workflow.
AI Call & SMS Coordination
The system that actually talks to your patients
- AI Voice Agent calls patients conversationally, answers basic questions, books directly into your calendar
- Automatically escalates to a staff person when more time matters
- Responds, sync instantly with SmileOS and your PMS
SmileRecall™ brings human-style engagement — powered entirely by AI.
Outcome
More appointments. Happier patients.
SmileRecall™ keeps your practice full by keeping appointment books, recall-based patients, and maintain consistent recollection — all without adding more hours to staff time.
More rebooking, less manual work, and zero patients slipping through the cracks.
An AI Assistant Designed for Your Dental Team's Success
Our AI is like adding a super-smart team member. It learns fast, helps with repetitive tasks, and makes sure every patient feels valued. It's designed to free up your staff so they can focus on providing top-notch care.
“Ever since we started using Smile OS, our clinic has seen a remarkable transformation. The system's user-friendly interface and extensive capabilities have optimized our workflow, resulting in substantial gains in productivity and heightened patient happiness.”
Darlene Robertson
Product Manager
“SmileOS has completely transformed how we manage patient interactions. The AI-powered features save us hours every day, and our patients love the seamless experience.”
Sarah Johnson
Clinic Director
“The automation capabilities of SmileOS are game-changing. We can now focus on what matters most - providing exceptional care to our patients.”
Michael Chen
Practice Owner
Frequently ask Questions
Everything you need to know about how SmileOS helps your dental clinic work smarter, communicate better, and grow faster. Here are some of the most common questions we get from practices like yours.
Still have questions?
Ready to see SmileOS in Action?
Our team is here to help you make the most of SmileOS—whether you need setup support, have product questions, or want to see how AI can streamline your patient experience. Book a demo today and discover how SmileOS transforms how clinics attract, manage, and retain patients.