AVA — The 24/7
AI Front-Desk Assistant
Meet your new AI-powered receptionist
SmileVoice™ handles every call, enquiry, and booking — day or night — so your team can focus on care, not administration. From the first "hello" to a confirmed calendar booking, every step is automated, accurate, and synced directly with your practice systems.
What It Does?
AVA is your AI-powered front desk assistant that never sleeps. She answers every call with a natural, human-like voice, understands patient needs, checks availability in real-time, and books appointments directly into your calendar — all without human intervention. From handling routine enquiries to managing complex scheduling requests, AVA ensures no opportunity is missed and your team can focus on delivering exceptional care.
Key Capabilities
Inbound & Outbound Call Handling
AVA answers every incoming call instantly with a natural, human-like voice — no hold music, no missed opportunities
- Handles routine enquiries (hours, services, location)
- Books, reschedules, or cancels appointments in real time
- Collects patient details, insurance info, and reason for visit
- Can place outbound reminder calls or follow-up confirmations automatically
Whether it's 3 PM or 3 AM, AVA is always ready to assist, escalating complex requests to your team only when needed.
Calendar Integration & Appointment Booking
AVA connects directly with practice management systems like Dentally, Exact, Flo, and Software of Excellence (SOE) — ensuring every booking is live, accurate, and instant
- Checks real-time availability across all providers
- Offers appointment slots based on treatment type, duration, and urgency
- Books directly into your calendar — no duplication, no errors
- Sends automated confirmations via SMS, email, or both
From emergency appointments to routine check-ups, AVA handles it all — seamlessly and securely.
AI Workflow Engine
Behind every call is a fully customisable AI workflow engine that adapts to your clinic's unique needs
- Set custom scripts for different call types (new patient, follow-up, emergency)
- Define AI escalation rules (e.g., transfer complex cases to human staff)
- Automate follow-up actions like sending treatment plans or consent forms
- Assign tasks directly to team members based on call context
AVA isn't just smart — she's trained to work exactly the way you do.
Real-Time CRM Sync
Every interaction is logged automatically into the CRM — keeping patient records current, complete, and accessible
- Creates or updates patient profiles in real time
- Logs call notes, appointment details, and patient requests
- Flags urgent cases or special instructions for your team
- Syncs across SmileOS modules for unified patient visibility
No manual data entry. No lost context. Just one complete record — updated live.
Web-Based Calling
Make and receive calls directly from your browser — no extra hardware required
- Browser-based softphone for clinic staff
- Click-to-call from patient records or task lists
- Use your clinic number anywhere — mobile, desktop, or tablet
- Crystal-clear HD voice quality optimised for medical conversations
Your front desk is wherever you are.
Call Transcription & Summaries
AI-powered call summaries keep everything transparent, searchable, and easy to follow up
- Every call is transcribed and stored securely
- Auto-generated summaries highlight key points and action items
- Search past conversations by keyword, patient, or date
- Review AI performance and identify opportunities to improve workflows
Accountability and insight — built into every call.
AI Booking Chat Widget
AVA isn't just for phone calls — she also powers a smart chat widget on your website
- Instant responses to visitor enquiries 24/7
- Book appointments directly via live chat
- Answer FAQs about services, pricing, and policies
- Escalate to staff if needed — smoothly and intelligently
From phone to web, AVA delivers consistent, helpful service everywhere patients reach out.
Integration & Setup
Getting started is simple:
Book a Demo
See your workflow in action, tailored to your practice
Connect Your Systems
Sync your phone system, calendar, and PMS.
Go Live
Start handling calls, bookings, and follow-ups with AI — in under an hour
Outcome
- No missed calls.
- No double-entry.
- Instant patient data capture.
- SmileVoice™ transforms how dental practices communicate — giving you a front-desk team that never sleeps, never forgets, and always delivers.
Security & Compliance
Built to meet Australia's strict data-protection standards, SmileVoice™ ensures every call, transcript, and patient record is encrypted, secure, and compliant with healthcare regulations.
An AI Assistant Designed for Your Dental Team's Success
Our AI is like adding a super-smart team member. It learns fast, helps with repetitive tasks, and makes sure every patient feels valued. It's designed to free up your staff so they can focus on providing top-notch care.
“Ever since we started using Smile OS, our clinic has seen a remarkable transformation. The system's user-friendly interface and extensive capabilities have optimized our workflow, resulting in substantial gains in productivity and heightened patient happiness.”
Darlene Robertson
Product Manager
“SmileOS has completely transformed how we manage patient interactions. The AI-powered features save us hours every day, and our patients love the seamless experience.”
Sarah Johnson
Clinic Director
“The automation capabilities of SmileOS are game-changing. We can now focus on what matters most - providing exceptional care to our patients.”
Michael Chen
Practice Owner
Frequently ask Questions
Everything you need to know about how SmileOS helps your dental clinic work smarter, communicate better, and grow faster. Here are some of the most common questions we get from practices like yours.
Still have questions?
Ready to see SmileOS in Action?
Our team is here to help you make the most of SmileOS—whether you need setup support, have product questions, or want to see how AI can streamline your patient experience. Book a demo today and discover how SmileOS transforms how clinics attract, manage, and retain patients.